ITEMS

1. What is the material of the stockings?
   Our stockings are crafted and refined with premium materials and that make its quality more superior than others.
   
   
2. What are the colors and sizes available?
   Currently, our stockings is available in three sizes (average, tall and extra tall) and six colours (bondi tan, bronte bronze and Black Caviar, Palm Beach, Maro Ubra, Luminous Gray).
   
   

3. My preferred size/color is currently out of stock. How can I get updates on restock? 
   We will post social media updates and do e-mail announcements to inform our customers about product restock.

DISCOUNTS

1. How do I get discounts?
   Discount vouchers are sent through e-mail and posted on social media from time to time. Subscribers (members of the OH! squad) also get additional discount on every purchase.
   Click this page for more details.
   
   
2. The discount code is not working, how can I get a new one?
   You can message us directly through our contact form to get your new voucher code
   
   
3. I subscribed to your newsletter and Facebook, how do I get my free sample pair?
   Thank you for subscribing! We would love to send you a free sample of our OH! stockings! You may send an e-mail to customerrelations@oohlalaahosiery.com.au and let us know as well what item size and color you prefer. The perfect pair awaits you!

PAYMENT

1. What are your modes of payment?
   Currently, we are operating using 4 sales channels — online e-commerce, Ebay, Amazon, Catch and through vending machines strategically situated in port areas and public locations. 
   
   For online orders, you may pay through Steipe, Paypal, American Express, or any Visa or Mastercard.
   
   When purchasing from any of our vending machines, you may process payment through Visa, Mastercard, American Express, Eftpos, Apple Pay, and Android Pay.
   
   
2. Is it safe to do online payment?
   Yes, it is very safe and convenient to do online payment.

DELIVERY

1. What are the delivery charges and timeframes?
   Australia Shipping
   
   • Free shipping for monthly renewal orders or any orders over $35 (within Australia)
   • Regular shipping cost is $10 ( 3 to 5 Business Days (within Australia).
   • Express Delivery is $15 – Next Day Delivery (Within Australia)
   International Shipping
   • Regular shipping - $30 10-15 Business days (WorldWide)
   • Express Shipping - $50 5-9 Days (WorldWide)
2. How do I track my order?
   Upon shipment, an e-mail confirmation with tracking number will be sent to you.
   
   
3. The tracking number for my order is invalid, how do I track my order?
   You may send an e-mail to customerrelations@oohlalaahosiery.com.au and we will get back to you within 24 hours to help track your order.
   
   
4. Do you deliver internationally?
   Yes we do.
   
   
5. Can I cancel my order if it is not received in a timely manner?
   As much as we’d hate to see you go, we respect your time and decision. Yes, you may cancel an order by sending an e-mail to customerrelations@oohlalaahosiery.com.au.

VENDING MACHINES

1. Where can I find your vending machines?
   OH! currently has vending machines in 25 different locations.
   Click this link to view all locations.
   
   
2. The vending machine failed to give my order. Can I get a refund?
   You may send an e-mail to customerrelations@oohlalaahosiery.com.au to get a refund or to have your item sent to your mailing address.

RETURNS

1. Can I return or exchange an item? If yes, how can I return it?
   If you ordered the wrong item size or color, you may contact customerrelations@oohlalaahosiery.com.au and let us know which variant you would prefer. We will get back to you and have the parcel shipped back to us, provided that all returns should be in their original packaging and in resalable condition. 
   
   However, if the product is defective, you will need to send a photo of the product as proof to return@oohlalaahosiery.com.au. Let us know whether you’d like to get a refund or have the items exchanged instead. We will strive to resolve any problems or issues with the product to make sure this does not happen to you again in the future.
   
   To return an item back to us, you can simply ship it back in the same parcel if your order was placed online. You will not be charged for this as all parcel will have free return shipping. However, if the item was purchased via vending machine, please send an e-mail to customerrelations@oohlalaahosiery.com.au.
   Please note that returns and replacements are only allowed within 7 days after receipt.